Priority and impact of support tickets assigned by our team
We categorize our tickets into four different priority buckets. Below is a quick guide for you to understand what each priority means.
| Priority | Impact |
| Critical | Integrations with LIVE Systems or Platforms stopped working and business-critical downstream systems are impacted resulting in loss revenue. |
| High | Integrations with LIVE Systems or Platforms stopped working. |
| Medium | Integrations with lower-level environments stopped working. |
| Low | You require assistance with additional field mappings, custom business logic; or account level questions (eg. access or billing) |